Cookie policy
Last updated: 14 October 2026
At Soeur, we place particular importance on protecting your personal data and respecting your privacy.
When you browse our website, www.soeur.fr, cookies and other tracking technologies may be placed on your device (computer, tablet or smartphone).
This policy explains which cookies we use, why we use them and how you can manage your preferences at any time.
1. WHAT IS A COOKIE?
A cookie is a small text file stored on your device when you visit a website.
In particular, it stores certain information about how you use the site, such as your preferences, your basket and the pages you have viewed.
Cookies may be placed directly by our site (first-party cookies) or by third-party partners (third-party cookies).
2. WHY DO WE USE COOKIES?
We use different categories of cookies to offer you a smooth, personalised browsing experience tailored to your preferences.
A. Strictly necessary cookies
These cookies are essential to the proper functioning of our site. In particular, they allow you to: access your customer account, add items to your basket, complete your orders securely, and save your cookie preferences.
These cookies do not require your consent.
B. Audience measurement cookies
These cookies help us understand how visitors navigate our site and continually improve your experience.
In particular, they help us to: identify the most visited pages, analyse the performance of our online store, understand how visitors navigate the site, and improve the presentation of our collections and products.
These cookies are placed only with your consent where required.
C. Personalisation cookies
These cookies store some of your preferences so we can offer an experience better suited to your expectations.
These may include: your browsing preferences, recently viewed products and certain display preferences.
D. Advertising and marketing cookies
These cookies allow us and our advertising partners to show you content and advertisements that may interest you.
They may be used to: show you our new collections, introduce you to new arrivals and offers, measure the effectiveness of our advertising campaigns, and limit how often you see the same advertisement.
These cookies require your prior consent.
3. WHICH COOKIES ARE USED ON OUR SITE?
The main categories of cookies that may be used on our site are listed below.
Category: Essential cookies => Purpose: Operation of the site and basket => Consent: Not required
Category: Audience measurement => Purpose: Analysis of browsing activity => Consent: Subject to applicable exemption conditions
Category: Personalisation => Purpose: Remembering preferences => Consent: Yes, unless an exception applies
Category: Advertising => Purpose: Displaying targeted adverts => Consent: Yes
A detailed list of cookies, their retention periods and their providers is available through our cookie preference management tool.
4. HOW CAN YOU MANAGE YOUR PREFERENCES?
On your first visit to our site, a banner lets you choose which cookies to accept or reject.
You can: accept all cookies, reject all non-essential cookies, or customise your preferences by category.
You can also change your choice at any time by clicking the ‘Manage my cookies’ link at the bottom of every page of our site.
Withdrawing your consent is as easy as giving it.
5. COOKIE RETENTION PERIODS
Cookies are retained for a limited period, in accordance with applicable regulations.
In particular:
- Your consent choices are retained for a maximum of 6 months before you are asked for consent again.
- Cookies are retained for as long as necessary to fulfil their purpose, within applicable regulatory limits.
The exact duration of each cookie is specified in our preference management tool.
6. COOKIES FROM OUR PARTNERS
Some cookies may be placed by third-party partners we use to support the operation and development of our business.
These partners may be involved in the following areas:
- Traffic analysis.
- Advertising and social media.
- Secure payment.
- Personalisation of the customer experience.
The partners concerned are identified in our cookie management tool. Where required, these partners may place non-essential cookies only with your prior consent.
7. YOUR RIGHTS AND PERSONAL DATA
Under applicable personal data protection regulations, you have, in particular:
- The right to access your personal data.
- The right to rectification.
- The right to erasure, under the conditions set out in the regulations.
- The right to restrict processing.
- The right to object, where applicable.
- The right to withdraw your consent at any time.
To exercise your rights or obtain more information about the processing of your personal data, you can contact us:
BRION SISTERS SAS
Address: 6 rue de l'Amiral de Coligny 75001 PARIS
Email: serviceclient@soeur.fr
Data controller: BRION SISTERS SAS
You can also lodge a complaint with the CNIL: https://www.cnil.fr.
8. CHANGES TO OUR COOKIE POLICY
We reserve the right to change this policy at any time to reflect changes in regulations, technology or our practices.
Any changes will be published on this page with a new update date.
9. CONTACT US
Do you have a question about our use of cookies or the protection of your personal data?
Our team is here to help:
BRION SISTERS SAS
Email: serviceclient@soeur.fr
Website: www.soeur.fr
Thank you for your trust. Enjoy browsing Soeur.fr